We're experiencing delays in processing orders in our warehouse. The team are hard at work, but please allow extra time for your order to be processed and despatched.
Free Returns: Australia
Free 30 day returns on all orders within Australia
All Australian orders placed before 1PM AEST during Monday to Friday (excluding public holidays) will be packed and despatched on the same day. Any orders placed after 1PM will be packed and shipped on the next business day. We recommend visiting the Australia Post website for an estimated delivery window, which you can do by clicking here.
To ensure a safe delivery, all parcels will require a signature on delivery. It may be worthwhile to consider specifying a delivery address where you will be present. If no one is present to sign for the delivery, a collection card will be left in your post box explaining how to pickup your parcel.
Domestic Orders
Standard Shipping $8.95 or free over $100
Express Shipping $11.95 or free over $150
INTERNATIONAL ORDERS
International orders are shipped via DHL Express International. Please note that shipping costs that are charged by Nena and Pasadena do not include any duties or taxes that may be applicable when the goods enter your region.
Find the below table detailing shipping charges and delivery windows:
Region |
Shipping Cost (AUD) |
ETA |
New Zealand |
$10.00 |
2-3 days |
United States |
$20.00 |
3-5 days |
Canada |
$20.00 |
3-5 days |
United Kingdom |
$30.00 |
5-7 days |
Please note:
The above estimates are only approximate delivery windows. There are factors outside of our control that can occasionally add further delays.