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FAQ

What happened to my existing customer account?

We recently switched to Shopify as our preferred online platform, and consequently we were unable to migrate existing customer accounts and password to our new platform. Please proceed with an existing Shopify customer account, or create a new account. 

 

I want to return an order that was placed before you moved to Shopify. What can I do?

Simply get in contact with our customer support team, and we will be able to locate your order details from our previous platform. We can then issue you with the relevant procedure on how to continue with your return.

 

My gift card is no longer working.

All open gift card balances were moved to Shopify using the same gift card number as before. If you are still experiencing issues with redeeming your gift card, please contact our customer support team for assistance.

 

Why am I not able to select a shipping method for my international shipping address?

Unfortunately at this point in time we are unable to ship outside of Australia. COVID-19 has consequently caused long delays with deliveries, and as such we have temporarily halted international purchases. We are working closely with our shipping providers, and will notify customers once shipping routes are open.