Returns

We want you to love your fit! However, as we want to give you the best shopping experience we possibly can, we will happily accept returns provided that our terms and conditions are followed.

We accept returns within 30 days of delivery for a refund, exchange or store credit. Any items being returned must be in brand new and unaltered condition with their tags attached. 

Please allow 1-3 business days from the date of delivery for your return to be processed.

To generate a FREE RETURN label or a store credit  - click on the link below and follow the prompts. 

https://nenaandpasadena.com/pages/returns-portal

 

Unfortunately some items are not eligible to be returned due to hygiene practices (including but not limited to socks and underwear).

Please ensure that delicate items such as hats, caps and watches are packed in a box, and have been bubbled-wrapped where necessary.

Exchanges & Store Credits

Purchases may be exchanged within 30 days of delivery, providing products meet the criteria stated above. If a suitable replacement cannot be found, we can offer you a store credit valid for 12 months.

Refunds

Purchases may be returned for a refund within 30 days of delivery, providing products meet the criteria stated above. Refunds will only be given using the original payment method.

For hygiene reasons, we are unable to exchange or refund socks or underwear.

Our returns policy is in addition to your rights under the Australian Consumer Law, for further enquiries please reach out to our customer service department.