All Australian orders placed before 1PM AEST during Monday to Friday (excluding public holidays) will be packed and despatched on the same day. Any orders placed after 1PM will be packed and shipped on the next business day. We recommend visiting the Australia Post website for an estimated delivery window, which you can do by clicking here.
To ensure a safe delivery, all parcels will require a signature on delivery. It may be worthwhile to consider specifying a delivery address where you will be present. If no one is present to sign for the delivery, a collection card will be left in your post box explaining how to pickup your parcel.
|Orders under $50.00||Service||Cost|
|Australia Post||Standard Post||$6.95|
|Australia Post||Express Post||$9.95|
|Orders $50.00 and above|
|Australia Post||Standard Post||Free|
|Australia Post||Express Post||$4.95|
Please note that shipping costs charged by Nena & Pasadena do not include any duties or taxes that may be applicable when the goods enter your region. It is your responsibility for ensuring that you are aware of any duties and charges that may apply to your order prior to taking delivery. Please contact your local customs office for further information. Nena & Pasadena will not refund the initial shipping cost if the customer refuses to accept and pay any applicable customs charges.
All International orders are sent via DHL Express International.
|New Zealand||2-3 working days||$10.00|
|United States||2-5 working days||$20.00|
2-5 working days
|United Kingdom||4-7 working days||$30.00|