All Australian orders placed before 1PM AEST during Monday to Friday (excluding public holidays) will be packed and despatched on the same day. Any orders placed after 1PM will be packed and shipped on the next business day. We recommend visiting the Australia Post website for an estimated delivery window, which you can do by clicking here.
To ensure a safe delivery, all parcels will require a signature on delivery. It may be worthwhile to consider specifying a delivery address where you will be present. If no one is present to sign for the delivery, a collection card will be left in your post box explaining how to pickup your parcel.
International orders are shipped via DHL Express International. Please note that shipping costs that are charged by Nena and Pasadena do not include any duties or taxes that may be applicable when the goods enter your region.
Find the below table detailing shipping charges and delivery windows:
|Region||Shipping Cost (AUD)||ETA|
|New Zealand||$10.00||2-3 days|
|United States||$20.00||3-5 days|
|United Kingdom||$30.00||5-7 days|
The above estimates are only approximate delivery windows. There are factors outside of our control that can occasionally add further delays.