FAQ

How do I use a coupon code online?

You will have the option to enter a discount code on the ‘Shopping Bag’ page, before you ‘Proceed to Checkout’. If you have a coupon code, make sure you apply it to your purchase before you head to the checkout, as this will be your last opportunity!

I have two coupon codes, can I use them both on one order?

Only one coupon code can be used per order, unless stipulated otherwise.

Why isn’t my coupon code working?

A lot of our coupon codes have terms and conditions, meaning that your order needs to fulfil requirements before the discount can be applied. Please read the fine print if your coupon code isn’t working.

Can I change the details of my order or cancel it completely?

As we do our absolute best to dispatch your order as quickly as possible, we aren't always able to change your order after you’ve made your purchase. Contact our customer service team via the contacts page as soon as you can if you need to change or cancel your order.

All orders are dispatched within 1-2 business days via Auspost*. If your order is placed on a business day before 11am AEST, it will be dispatched same day. If it’s placed after 11am AEST, it will be dispatched the following business day. Please note any orders placed over the weekend will be dispatched on the next business day.

*If your order is part of a promotion these time frames may not apply.

You are eligible for a refund within 30 days if your item/s are in the same condition as they were received, tags attached.

To process your refund, complete the form within your parcel and return it to us by visiting your local post office.

For further details see our returns page.

All orders are dispatched within 1-2 business days via Auspost*. If your order is placed on a business day before 11am AEST, it will be dispatched same day. If it’s placed after 11am AEST, it will be dispatched the following business day. Please note any orders placed over the weekend will be dispatched on the next business day.

*If your order is part of a promotion these time frames may not apply.